Front Desk Associate

Announcement Number:
Position Status:
$14.42 - Hourly
Areas of Consideration:
Relocation Expenses:
Application Email:
Opening Date:
Open Continuously

Location: Navy Gateway Inns & Suites - Smokey Point

Pay Grade: NF-0303-02

This position serves as the main administrative support of the lodging program of the Navy. Employee privileges include access to base facilities such as gyms, recreation centers, restaurants, and discount tickets to sporting and entertainment events.

Summary of Duties: Performs front desk and/or reservation functions for the lodging program. Ensures security and privacy of guests are maintained at all times. Must possess a welcoming manner and positive attitude; professionally interact and answer questions concerning hotel facilities to guests. Provide assistance in handling customer complaints, involving management as necessary. Utilized the Property Management System (PMS) to access the guest information, retrieve reservation information, change, cancel or register guest request. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guest with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CAN) and/or alternative lodging in the area. Registers and assigns rooms to guests, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and other supplies or amenities maintained at the front desk. Keep the front desk and lobby area clean and neat. Maybe required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfer calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Maybe required to retrieve Lost and Found items and contact guest regarding lost or found items. Performs other related duties as assigned. Must be available to work rotating shifts on days, evenings and graveyard.

Qualifications: Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash.

Special Requirements: Maybe designated as ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. Subject to possibility of working on weekends and holidays as well as, rotating shifts, often consisting of other than normal duty hours. Maybe recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to possess a valid state driver license for travel to other NGIS supported facilities may be required within normal scope of duties. This position is subject to a favorable National l Agency Check (NAC). The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

Other Information: Participation in the Direct Deposit/Electronic Fund Transfer within 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.

How to Apply: Submit a completed required NAF Application and Declaration Form 306. Send in applications via e-mail to: CPPersonnel. Required forms can be downloaded from: Current base access not required.