Location: Naval Air Station Whidbey Island - Navy Gateway Inns & Suites
Pay Grade: NF-0303-03
This position provides front desk service for the lodging program that contributes directly to the military members to all eligible patrons. Employee privileges include access to base facilities such as gyms, recreation centers, restaurants, and discount tickets to sporting and entertainment events
Brief Description of Duties: This position supervises all front desk operations and reservations including cashiering, reservations,
and room assignments to maximize occupancy. Trains and instructs front desk associates both in formal and on the job training. Plans and schedules ongoing production oriented work for all front desk employees on a daily, weekly, monthly and quarterly basis. Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests and recommends performance awards. Ensures front desk operates in accordance with established instructions and procedures and performs all front desk related duties as required. Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Oversees the front desk change fund and coordinates cash audits quarterly. Responsible for accountability of all keys and any other inventory maintained at the front desk. Reconciles room status with housekeeping report. Coordinates with housekeeping department to ensure rooms are ready for occupancy. May be required to run/print and interpret various reports from the PMS. Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Performs other duties as assigned.
Qualification Requirements: Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash.
Conditions of Employment: Employment is contingent upon successful completion of National Agency background Check (NACI) with written inquiries. This position involves work on workdays, weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours. Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established period. Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis. A valid state driver license to travel to other facilities may be required within the normal scope of duties and may be assigned to work at either location as needed. Work is primarily performed in an office environment. Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.
Other Information: Participation in the Direct Deposit/Electronic Fund Transfer within 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.
Advancement Opportunities: Fleet & Family Readiness Programs is a worldwide enterprise as far-reaching as Europe & Japan with career opportunities in business, fitness, recreation, child care, hospitality management, housing, food services, or human services. Gain valuable experience and benefit from our mentoring and employee development programs. Where do you want to go today?
How to Apply: Submit a completed and signed NAF Application form and Declaration Form 306 available to download at: navylifepnw.com/jobs. Send in NAF application/Declaration Form 306 to NAF HRO: 1103 Hunley Rd, Bldg 94, Silverdale, WA 98315 or via e-mail to: CP-Personnel.cnrnw@navy.mil or fax to 360-396-5445.
AN EQUAL OPPORTUNITY EMPLOYER
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