Front Desk Associate

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Position Status:
- $16.42 Hourly
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Location: Naval Air Station Whidbey Island - Navy Gateway Inns & Suites

Pay Grade: NF-0303-02

This position provides front desk service for the lodging program that contributes directly to the military members to all eligible patrons. Employee privileges include access to base facilities such as gyms, recreation centers, restaurants, and discount tickets to sporting and entertainment events.

Summary Duties: Incumbent will be responsible for front desk and reservations. Will ensure guest privacy and security measures are maintained at all times. Receive requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging within the area. Change and cancel reservations as requested by the guests. Utilize property management system to register guests and assign rooms upon check-in. Secures authorization for credit cards, collects service charges for damage and other charges upon guest checkout. Receives and is accountable for change fund, preparation of daily activity reports (DAR) and deposits cash receipts at end of shift. Incumbent will inventory keys and other supplies or amenities maintained at front desk. Using the property management system may run reports as requested or needed. Log trouble calls and ensure appropriate department is notified. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.

Qualification Requirements: Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash.

Conditions of Employment: Employment is contingent upon successful completion of National Agency background Check (NACI). This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours. Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established time frame. Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis. A valid state driver license to travel to other facilities may be required within the normal scope of duties and may be assigned to work at either location as needed.

Other Information: Participation in the Direct Deposit/Electronic Fund Transfer within 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.

Advancement Opportunities: Fleet & Family Readiness Programs is a worldwide enterprise as far-reaching as Europe & Japan with career opportunities in business, fitness, recreation, child care, hospitality management, housing, food services, or human services. Gain valuable experience and benefit from our mentoring and employee development programs. Where do you want to go today?

How to Apply: Interested applicants can apply online via USAJobs at: OR mail to: CNRNW FFR, Attn Human Resources, Bldg. 94, 1103 Hunley Rd, Silverdale, WA 98315 (regular mail only) or fax at 360-396-5445. Mandatory documents required for this position include: Resume, Declaration for Federal Employment (OF-306), High School Diploma/GED and other related documentation (i.e. College Transcripts/degree, CPR Cert, etc.). Active Duty Military Spouses: You may be eligible for spousal preference. Please complete Spousal Preference certification form (located on and submit with copy of spouse's orders. Both must be submitted at time of application to be considered for spousal preference.