Front Desk Associate

Announcement Number:
NAF-22-061
Department:
Lodging/Hospitality
Location:
Washington
Position Status:
Flex
Salary:
$17.37 - $18.00 Hourly
Areas of Consideration:
ALL SOURCES
Relocation Expenses:
No
Application Email:
CP-Personnel.cnrnw@navy.mil
Opening Date:
08/08/2022

Location: Naval Station Everett - Unaccompanied Housing

Pay Grade: NF-0303-02

Open until filled.

 *$500 SIGN ON BONUS after 90 day employment*

This position serves as the main administrative support of the lodging program of the Navy. Employee privileges include access to base facilities such as gyms, recreation centers, restaurants, and discount tickets to sporting and entertainment events. Privilege to shop on best deals for family and home goods at Navy’s retail store, the Navy Exchange.

Summary of Duties:This position is located at Unaccompanied Housing Naval Station Everett. Incumbent will be responsible for front desk services including: Providing quality customer service throughout the check-in and check-out process, presenting a neat, clean and professional appearance at all times. Verifying eligibility and assigning residents per applicable minimum adequacy standards. Assigning personnel to ensure “best and highest use” use of UH. Ensuring check-in and check-out transactions are accurately recorded in eMH. Clerks are responsible for the accuracy of their data input and editing. Safeguarding residents’ personally identifiable information (PII). Preparing eMH reports as required (e.g., daily vacant beds report for building managers). Creating new and replacement key cards per local policy and guidance. Inventory keys and other supplies maintained at the front desk. Providing new residents with linen sets (i.e., bed in a bag) and a copy of the installation’s “Welcome aboard Handbook.” Receiving and collecting resident trouble calls and requests. Reporting any resident complaint or concern to the front desk supervisor. If the issue is an emergency or has anything to do with a personal assault, immediately follow local emergency procedures. Enforcing UH guest and visitor policies and ensuring non-residents are escorted at all times by a building resident, UH staff member or responsible RA. Incumbent may need to provide guests information/maps of base or local area. Performs other related duties as assigned.

Qualifications: Six months of work experience that demonstrates knowledge of basic principles, Concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the Use of a personal computer and various software programs. Must possess basic math and reading skills. Must Be able to communicate clearly and effectively both verbally and in writing. 

Conditions of Employment: Employment is contingent upon successful completion of National Agency background Check (NACI). This position involves work on workdays, weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours. Must be available to work rotating shifts on days, evenings and graveyard. Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis. To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Other Information: Participation in the Direct Deposit/Electronic Fund Transfer within 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.

Advancement Opportunities: Fleet & Family Readiness Programs is a worldwide enterprise as far-reaching as Europe & Japan with career opportunities in business, fitness, recreation, childcare, hospitality management, housing, food services, or human services. Gain valuable experience and benefit from our mentoring and employee development programs. Where do you want to go today?

How to Apply: Submit a completed required NAF Application and Declaration Form 306. Send in applications via e-mail to: CP-Personnel.cnrnw@navy.mil. Required forms can be downloaded from: navylifepnw.com/jobs. May apply online via USAJobs.gov at: https://www.usajobs.gov/job/644744500?t=1648072347920.

AN EQUAL OPPORTUNITY EMPLOYER