Information Technology Specialist - Customer Support

Location: Naval Base Kitsap Keyport - Service Center

Pay Grade: NF-2210-03

1st Review: February 25, 2022

Join the CNRNW N9 Fleet & Family Readiness Program team and grow your professional skills! Employee privileges include access to base facilities such as gyms, recreation centers, restaurants, and discount tickets to sporting and entertainment events. Employees have access to shopping at the Navy Exchange.

Brief Description Of Duties: Experienced IT professional will provide technical assistance for the Manager of Information Systems and team in the implementation and support of various computer and information systems within Navy Region NW Fleet & Family Readiness Programs. This position is located at Keyport WA and will provide technical support for NBK Fleet & Family business activities including physical installations, assembly, configuration and maintenance of personal computers and network devices. An essential element of this classification is the provision of prompt and effective problem-solving and troubleshooting via a centralized Helpdesk when system failures or dysfunctions occur.

Qualification Requirements: Knowledge of computer systems, networks, monitoring and troubleshooting skills. Sound understanding of the pertinent characteristics of Windows operating systems and Cisco switching is required. Knowledge sufficient to assist in the configuration of associated systems and to advise and assist both management and staff on functional use is crucial. Knowledge of intermediate troubleshooting techniques and excellent customer service skills required to sufficiently provide high-quality customer service support. Knowledge of Point of Sale Systems, Monitoring, Imaging processes, Cisco devices, and scripting are highly desirable. A degree in computer science or completion of a certificate program that is equivalent to the major course work for a degree in computer science is preferred. Security Plus and a relevant Technical Certification are required, if the applicant does not possess at hire they must be able to acquire within 6 months. One (1) year experience in the position of Information Technology Specialist or in a position performing the equivalent full-time duties. Knowledge of principles and practices of effective communication. Ability to self-manage, communicate clearly and concisely with others, orally and in writing; follow instructions both orally and in writing. EEOE

Conditions Of Employment: This position is subject to background check in accordance with federal regulations. Must be able to obtain and maintain a Secret Security Clearance. Occasional travel between NW Region bases is required.

“To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.”

Other Information: Participation in the Direct Deposit/Electronic Fund Transfer within 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor.

Advancement Opportunities: Fleet & Family Readiness Programs is a worldwide enterprise as far-reaching as Europe & Japan with career opportunities in business, fitness, recreation, child care, hospitality management, housing, food services, or human services. Gain valuable experience and benefit from our mentoring and employee development programs. Where do you want to go today?

Apply online: https://www.usajobs.gov/GetJob/ViewDetails/636610000

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER